FAQs

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery times are:

  • Canada: 7–12 business days
  • United States: 7–12 business days
  • International: 10–20 business days

How can I track my order?

Once your order has shipped, you'll receive a confirmation email with a tracking number. You can also visit our Track Your Order page to check your shipment status.

Is the Collagen Volume Balm suitable for all skin types?

Yes. Our formula is designed to be gentle and suitable for most skin types. If you have sensitive skin, we recommend performing a patch test before first use.

How do I use the Collagen Volume Balm?

Apply the balm to clean, dry skin. Gently glide it over areas that need extra hydration, such as under the eyes, around the mouth, forehead, neck, or other dry areas. Use morning, evening, or throughout the day as needed.

Can I use it under makeup?

Yes. The lightweight formula absorbs comfortably into the skin and can be used before applying makeup.

How often should I use it?

For best results, use it daily as part of your skincare routine. Reapply whenever your skin needs additional hydration.

When will I receive my tracking number?

Tracking information is typically sent within 24–72 hours after your order has been processed and shipped.

What is your return policy?

We offer a 30-day return policy for eligible unused items. Please visit our Return & Refund Policy page for complete details.

My order arrived damaged. What should I do?

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the product and packaging.

How can I contact AUREVIA?

Our support team is happy to help.

Email: support@aurevia.com

Do you offer free shipping?

Yes! We offer free shipping on qualifying orders. Any applicable shipping charges will be shown during checkout.

Are your payments secure?

Yes. All payments are processed through secure, encrypted payment gateways to help protect your personal and payment information.