Return Policy

Return & Refund Policy

Last Updated: July 2026

At AUREVIA, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include proof of purchase or your order number.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used skincare products.
  • Gift cards.
  • Clearance or final sale items.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product and packaging.

We'll review your request and work with you to resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the eligible product (if applicable) and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the product is defective, damaged, or an incorrect item was sent.

Need Help?

If you have any questions about your return or refund, please contact us.

AUREVIA
Email: support@aurevia.com