Shipping Policy
At AUREVIA, we're committed to getting your order to you as quickly and safely as possible. Below you'll find everything you need to know about our shipping process.
Processing Time
Orders are processed within 1–3 business days after your order is placed. During busy periods or holidays, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- Canada: 7–12 business days
- United States: 7–12 business days
- International: 10–20 business days
Please note that shipping times are estimates and may vary depending on your location, customs processing, and carrier delays.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Shipping Costs
Shipping costs are calculated at checkout. We also offer free shipping on qualifying orders where applicable.
Delays
While we do our best to deliver every order on time, unexpected delays caused by weather, customs, holidays, or shipping carriers may occur. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We are unable to guarantee replacements or refunds for orders shipped to an incorrect address provided at checkout.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We'll work with the shipping carrier to help resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or our shipping policy, please don't hesitate to contact our support team.