Shipping & Returns
Shipping & Returns
Shipping
Processing Time
Orders are processed within 1–3 business days of being placed. You will receive a shipping confirmation email with your tracking number once your order has shipped.
Estimated Delivery
| Destination | Estimated Delivery |
|---|---|
| Canada | 7–14 business days |
| United States | 7–14 business days |
| International | 10–20 business days |
Shipping costs are calculated at checkout. Free shipping is available on qualifying orders.
Tracking
Tracking numbers are typically activated within 24–72 hours after shipment. Visit our Track Your Order page to check your delivery status.
Delays
Delivery times are estimates and may be affected by carrier delays, customs processing, or peak periods. VELYSARAE is not responsible for delays outside our control, but we will always do our best to help.
Incorrect Shipping Information
Please double-check your shipping address before placing your order. If you notice an error, contact us immediately at support@velysarae.store. We cannot guarantee changes once an order has been processed.
Returns & Refunds
30-Day Money-Back Guarantee
We stand behind the VELYSARAE Eye Balm Stick. If you are not satisfied for any reason, contact us within 30 days of receiving your order and we will issue a full refund — no return required. You keep the product.
How to Request a Refund
- Email support@velysarae.store within 30 days of delivery.
- Include your order number and a brief note about your experience.
- Your refund will be processed within 5–7 business days to your original payment method.
Damaged or Incorrect Orders
If your order arrived damaged or you received the wrong item, please contact us within 7 days of delivery with your order number and a photo. We will resolve it immediately at no cost to you.
Contact
Email: support@velysarae.store
Response time: 1–2 business days